Home Seller Experience

June 6, 2007 at 9:00 pm Leave a comment

“So what’s the buzz on realtors? In short, they’re trailblazers. Instead of utilizing “just another website” to promote their business objectives and expertise, they’re fully using the methodologies behind Web 2.0 (blogs/podcasts/RSS) to further promote the services they provide. There are a slew of articles about companies/organizations using blogs and podcasts to promote the mission, vision, and communication structure of their business objectives, however, real estate is the leader. ” Impressive. Especially coming from a consumer who used a blog to share the good, the bad, and the ugly, when he put his house on the market. HomeSellerExperience.com

Every real estate agent could learn something from reading this blog. There are a couple entries that are really, really insightful. Real Estate and Blogging, Home Selling and Technology, and Scenario-Style Questions for Agents.

This seller also talks about wanting feedback (from people who had gone through the open house and showings) and was completely disappointed with his agent for not being more proactive in communicating. In his words, “Recently, we’ve had some concerns about our agent. Nothing serious, but some little items we feel should be addressed. Our first concern is the handling of showing times. We prefer to have our agent coordinate the phone calls from other agents and then relay the information to us. It was going smoothly until this past weekend. Twice we had showings that he “forgot to mention” to us and it was quite frustrating. We asked our agent to please let us know every showing time that has been scheduled. Second, we’ve have not heard any discussion from our agent regarding feedback from other agents. I’m sure its a little extra work and often generates the same answer, but we’d like to get a sense of what other agents feel about our home. Third, we feel that the marketing of our home is quite lacking in terms of what other agents are doing/offering for their clients. There are a slew of alternative sites to market a home and our agent simply either doesn’t recognize them or knows how to use them.”  Full entry is found under New Twist. 

Digest that and then check out this entry on ActiveRain:  Feedback – lawsuit 

Things that make you go hmmm! Finding a way to provide good feedback (with everyone involved) could be a great differentiator to an agents portfolio of value…

What do you think?


Entry filed under: Uncategorized.

How to lose a customer in one day

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June 2007
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